Lost&Found_Latest_Work_Preview

Frequently Asked Questions

Break it down for me

Below we’ve tried to note down some of the more frequently asked questions we get throughout projects.  If there’s anything else you’re unsure of after reading through the list please feel free to contact us and one of the team will get back to you as soon as possible.

Lost&Found_Latest_Work_Preview

Frequently Asked Questions

Break it down for me

Below we’ve tried to note down some of the more frequently asked questions we get throughout projects.  If there’s anything else you’re unsure of after reading through the list please feel free to contact us and one of the team will get back to you as soon as possible.

  • We have two pricing structures for projects.  A price per project, and a price per hour.  We find it’s usually easier to price a project as a whole, although from time to time charge per hour.  This is always discussed and agreed prior to starting work on a project though.

  • We have a pricing base that we use for all jobs, but fortunately for us no two design jobs are the same.  Because of this we price up each job individually as apposed to having off the shelf pricing.  Off the shelf pricing usually means off the shelf design work, and no one wants that.

  • When we brand a business we create what’s called a Branding Pack.  Within your Branding Pack is your finalised logo in a range of different colours, sizes and file formats.  We try and make sure that you’ll be covered for all eventualities so that you’re never in a situation in the future where you find yourself without the correct file format for a specific use.  We also create a File Explanation sheet for you which explains when is best to use each type of file, and finally a Brand Guideline sheet which explains which exact colours, fonts and anything else have been used within your Branding.  It’s quite a bit really!

  • We’ll always do our very best to help out with short deadlines, but if for any reason we won’t be able to ensure that the work can be done in a timely fashion we’ll tell you before we start working.  We try to accommodate as much as we can, and more often than not can push through with rush jobs.  Just get in touch and we’ll see what we can do!

  • We’ve written a detailed explanation of how we go about our Design projects, you can read it here.

  • We’ve written a detailed explanation of how we go about our Web Design projects, you can read it here.

  • All of our Terms and Conditions surrounding the artwork in which we create and the projects in which we carry out can be found here.

  • We have a very good relationship with a third party printer that we use for all of our print jobs.  Because of this close relationship we’re able to offer all of our clients a discounted price for printing.

  • Not if you don’t want too!  If you’d like to go out and source your own printer you’re more than welcome to do so, if you’d rather we take care of it all we’ll have your artwork printed and delivered straight to your door.

  • You can never have enough pink.